Warranty

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Randall Warranty

Randall Amplifiers, a Division of JAM Industries USA, LLC, warrants the product you have purchased to be free of defects in materials and workmanship in normal use for a period of two (2) years from the date of original purchase. This warranty shall run to the original purchaser when purchased from an Authorized Randall Dealer. The manufacturer warrants speakers for a period of 1 year. The manufacturer warrants tubes and footswitches for a period of 90 days. Defective parts found during the applicable warranty period with proof of purchase will be replaced or repaired without charge if the complete product is returned to JAM Industries USA, LLC or any Authorized Randall Service Center within the U.S.A. Randall reserves the right to use materials readily available at the time of the repair. All Warranty service requires Proof of Purchase (sales receipt) to be presented at the time of the service request. Any repair or service performed by any person or entity other than an Authorized Service Center is not covered by this limited warranty. The customer pays transportation to and from Randall factory service or any Randall Authorized Service Center. Warranty repairs must be performed by an authorized service center located in the same country/region in which the product was purchased from. A copy of the original purchase receipt must be provided when obtaining an RMA. Rental stock is warranted for 1 year from date of invoice to the Authorized dealer. Warranty on rental units is not transferable.

Randall only officially warranties products sold within the continental USA. Items shipped from the USA to outside of the USA are not covered by USA warranty.  All international sales outside of the continental USA should be via that regions’ distributor which is listed on this website.

What is covered against manufacturing defects

Parts and Labor to correct any defect in materials used and any defect attributable to workmanship.

What is not covered

Shipping Damage. Report damage upon receipt of item to the carrier (i.e. UPS or FEDEX). The freight carrier must be notified upon receipt of damaged items to insure freight damage claim resolution.  Report any shipping damage within (48) hrs of receipt to the Randall Customer Service Dept at [email protected]. Keep all original documents and packing materials to insure freight damage claim resolution.

This limited warranty does not cover merchandise that has been modified after original shipment from the Randall factory, or products whose serial numbers have been altered or removed. Exterior normal wear and tear damage to the finish due to misuse, operation outside the specified ratings, neglect or accident is not covered. Warranty claims by anyone other than the original purchaser will not be covered. Randall is not responsible for any items left in protective covers or cases of products sent in for warranty repair, (We strongly advise that all personal items such as chords, cables, tuners, etc… be removed!).  The Warranty does not cover any freight charges to and from the factory or an Authorized service center on customer owned goods, any and all charges incurred from priority service requests (Rush Service) or priority shipping for replacement parts. All charges incurred will be the customers responsibility if no problem is found with a product returned as defective or for warranty repair.

Field Service Terms

An Authorized Warranty Service Center must perform any and all field warranty service work. Customer will not pay for parts and/or labor provided the problem found is within warranty guidelines. Proof of purchase must be provided at the time of service request. Transportation charges to and from the Authorized Warranty Service Center are the responsibility of the customer. Rush service charges and special freight charges for required parts are not covered under warranty and are also the responsibility of the customer. If a unit is not easily transported to an authorized service center, the customer is responsible for technician travel charges. Any charges for labor or processing when no problem is found are also not covered under warranty. Any charges incurred for work performed by an unauthorized service center are the responsibility of the customer.